Frequently Asked Questions
Have a question about in-home physical or occupational therapy? We’ve got you covered. Browse the sections below or give us a call at 904-853-1030 — we’re happy to help.
General Questions
What is Functional Homes & Bodies?
Functional Homes & Bodies is a private, in-home physical and occupational therapy practice based in Jacksonville, Florida. We bring personalized, one-on-one therapy directly to you — in the comfort and convenience of your own home. Our goal is to help you move better, feel stronger, and live more independently.
Who are the therapists?
Our practice is led by Kyle Wagner, a licensed Physical Therapist, and Alexis Wagner, a licensed Occupational Therapist. Together, they bring a well-rounded, collaborative approach to your care. You’ll always work directly with a licensed clinician — never an aide or assistant.
Where do you provide services?
We serve clients throughout Jacksonville, Florida and surrounding areas, including St. Augustine. If you’re unsure whether we come to your neighborhood, just give us a call at 904-853-1030 and we’ll let you know right away. We’re always happy to discuss your location.
What are your business hours?
We see clients Monday through Friday, from 7:00 a.m. to 7:00 p.m. We designed our hours to work around your life, whether you prefer a morning session before work or an evening appointment after the day winds down. Reach out and we’ll find a time that fits your schedule.
How do I contact you?
You can reach us by phone at 904-853-1030 or by email at info@functionalhomehealth.org. We aim to respond to all inquiries promptly. You’re also welcome to request an appointment directly through our online booking form.
Services & Treatment
What services do you offer?
We offer Physical Therapy, Occupational Therapy, Dry Needling, Lymphatic Massage, and Fitness Forward Programs. Every service is delivered one-on-one in your home and tailored specifically to your goals and needs. Whether you’re recovering from surgery or working toward greater independence, we have a program for you.
Who do you treat?
We work with adults of all ages who are recovering from injury or surgery, managing chronic conditions, or looking to age in place with greater independence, strength, and confidence. Whether you’re navigating a new diagnosis or just want to move and feel better day-to-day, we’d love to help you get there.
What is in-home therapy and why does it matter?
In-home therapy means your therapist comes directly to your home to deliver care in the environment where you actually live. This allows us to address real-world challenges — like navigating your specific stairs, bathroom, or kitchen — rather than practicing in a generic clinic setting. It’s more personalized, more practical, and often more effective.
Do I need special equipment or a gym setup at home?
Not at all — no gym memberships, equipment, or special setups are needed. Our therapists come prepared with everything required for your session. Your care plan is designed around the spaces and everyday items already in your home, making therapy as accessible and practical as possible.
What is a Fitness Forward Program?
Our Fitness Forward Programs are structured wellness and exercise programs designed for adults who want to build strength, improve mobility, and maintain an active lifestyle — even beyond traditional therapy. Programs are created specifically for you and delivered in your home by a licensed therapist. Think of it as personalized fitness coaching with a clinical edge.
Booking & Scheduling
How do I book an appointment?
You can book an appointment by calling us at 904-853-1030, emailing us at info@functionalhomehealth.org, or by submitting a request through our secure online Google Form. We recommend starting with a free discovery call so we can understand your needs and find the right fit before your first session.
What is a discovery call?
A discovery call is a free, no-obligation phone consultation where we get to learn about your health goals, answer your questions, and talk through how we can best help you. It typically takes about 15 minutes and is a great first step if you’re unsure which service is right for you. There’s no pressure and no commitment required.
How quickly can I get an appointment?
We do our best to accommodate new clients as quickly as possible within the first 48 hours of your request. Availability varies depending on location and current schedule, so reaching out sooner rather than later is always a good idea. Call us at 904-853-1030 and we’ll find an appointment time that works for you.
What if I need to cancel or reschedule?
Life happens, and we understand that plans sometimes change. Please contact us as soon as possible if you need to cancel or reschedule your appointment. Giving us advance notice helps us accommodate other clients and keeps your care on track. You can reach us by phone or email to make any changes.
Pricing & Insurance
Do you accept insurance?
We do not bill commercial insurance, but we do bill Medicare Part B directly; if you have a secondary insurance in addition to Medicare, it typically covers most of the remaining cost after Medicare pays its portion. For patients with commercial insurance who wish to seek out-of-network reimbursement on their own, we can provide a detailed superbill to submit to your insurer. For non-Medicare patients, HSA and FSA cards are also accepted for eligible services.
How much does therapy cost?
We believe in transparent, upfront pricing — no surprises, no hidden fees. Your specific pricing will be reviewed with you during your free discovery call so you know exactly what to expect before committing to any service. We’ll work with you to find an approach that fits both your health goals and your budget.
Can I use my HSA or FSA to pay?
In many cases, yes — Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can be used to pay for physical and occupational therapy services. We recommend checking with your account administrator to confirm eligibility. We’re happy to provide any documentation you might need for reimbursement purposes.
What is your cancellation or refund policy?
Please contact us directly to discuss our cancellation and refund policy, as specifics may vary by service. We always aim to be fair and flexible, and we appreciate as much advance notice as possible when you need to make changes to your appointment. Reach us at 904-853-1030 or info@functionalhomehealth.org.
What to Expect
What happens during my first visit?
Your first visit is a comprehensive evaluation where your therapist will take the time to understand your health history, current challenges, and personal goals. We’ll assess your movement, strength, and function, then work with you to create a customized plan of care. By the end of your first session, you’ll have a clear roadmap for where we’re headed together.
How long does each session last?
Sessions are typically one hour long, though the exact duration may vary depending on your service and plan of care. Unlike many clinic settings, you’ll spend the entire session with your licensed therapist — not waiting or sharing time with other patients. Every minute is focused on you and your recovery.
How many sessions will I need?
The number of sessions depends on your individual condition, goals, and progress. We’ll discuss a realistic timeline during your initial evaluation and update your plan as you improve. Our goal is always to help you reach your goals as efficiently as possible — not to keep you in therapy longer than necessary.
What should I wear or prepare for my session?
Wear comfortable, loose-fitting clothing that allows easy access to the area being treated — for example, shorts if you’re having your knee or hip addressed. No special preparation is needed beyond that. Your therapist will bring any necessary supplies and will guide you through everything during your session.